Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. We do not collect or save payment information (credit/debit card numbers). This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a money order. Personal cheques are no longer accepted. Money orders have to be received prior to shipping an order.
PDF plans and documents are NOT REFUNDABLE.
Paper Plans and Supplies: Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the item, inform us within seven days of your receipt of the order. All products to be returned must be carefully repackaged in their original packing where applicable. The customer is responsible for return shipping costs. Refunds only apply to the price of the product, shipping charges are not refundable.
You can earn WoodworkersWorkshop® Rewards (also known as loyalty points) on most items purchased in the store. The amount of points you can earn depend on the product you are buying. You can earn 5% to 10% of the purchase amount in loyalty points. You can then use the loyalty points towards your next purchase. You have to create an online store account in order to collect and redeem your points.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Delivery charges are calculated based on weight. Please make note of the delivery charges associated with each item. If you have questions or concerns about shipping charges, feel free to contact Jim to discuss if options are available.
Shipping charges are as displayed, except for large orders or heavy kits which may require additional shipping costs.
Your Order Status: When you enter your payment information online or over the phone, you are paying for your order at that time. Your card is charged at that time. Orders are not processed for shipping until payments are received. Immediately after you have paid for your purchase you are emailed a receipt. That is not your order status. That is just a confirmation of your payment. When we process your order you are sent a second email. This email has a link to your Order Status page. All notes regarding your order including dates and times are found on that page. Purchases are processed in the order they are received. If we are busy, then that means your order will be processed in due course, typically within 24 hrs.
Cut off time: We try our best to push out as many orders as we can up to the very last minute before the cut off time. We then need the remaining time to consolidate the orders and make delivery to the post office and the courier depot. If you placed your order after that time, your order will not ship that day irregardless of your delivery method. Cut off time is 8am on Monday, Wednesday and Friday.
Courier processing times - If you selected faster shipping (example 1 day Priority), that means the 1 day time frame is from the time the courier receives the parcel and the time it is delivered. It does not mean your order gets preferential treatment to jump ahead of processing other customer orders before your own.
If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with confidentially and professionally within the same day or next day.
Our FAQ page (Frequently Asked Questions) provides answers to many of the common questions. If your question is not covered there, feel free to contact Jim.