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FAQ: Frequently Asked Questions

  1. Are the painting instructions included?
  2. Can I build these projects and sell them?
  3. Can I buy these projects already made?
  4. Can I buy the PDF version of this plan?
  5. Can I submit photos of projects I have completed?
  6. Do you have a catalog you can mail me or include in my order?
  7. For Canadian customers whose orders have to be shipped from a United States warehouse, why do you not charge/refund the sales tax?
  8. How do I download a PDF plan?
  9. How much does it cost to ship a plan to me?
  10. I lost the plan I bought from you, can you send it to me again or do I have to buy it again?
  11. I provided the wrong delivery address and its already been shipped, can you send it to me again or do I have to buy it again?
  12. What am I buying? Is it just instructions to build a project or is it a kit?
  13. What is a vintage or recycled plan?
  14. What is an e-check?
  15. What is a foreign transaction charge?
  16. What is my order status?
  17. What is tracing paper and how do I use it?
  18. What is your return/refund policy?
  19. When do you re-stock 'out of stock' plans and patterns?
  20. When is my order processed?
  21. Where are the downloadable plans?
  22. Where is my order?
  23. Why am I having difficulty with providing my payment information?
  24. Why am I having difficulty accessing my downloadable plan?
  25. Why have I only received part of my order?
  26. Why have I not received any email correspondence from you?
  27. Where is the tracking information?

Kryptronic Internet Software Solutions