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Customer Feedback

Please take the time to complete the customer feedback form below. Your input helps us identify areas where we can improve our site and the customer service we offer. Thank you.

All required fields are marked with a star (*). Click the 'Submit' button at the bottom of this form to proceed.

Contact Information

Enter your first name.

Enter your last name.

Enter your email address. If your email address is with AOL, please check your spam folder for our reply. AOL sometimes blocks our email from being delivered.

Enter your telephone number. Please be sure to include the area code in the number. If you do not provide your valid phone number, we will not answer your question. We do not sell or rent the information you provide. We just want to be able to contact you right away in case it is necessary.

Order Information

Please indicate whether you've placed an order with us before.

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Enter your order number below if you have placed an order with us and are inquiring about that order.

Customer Feedback

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Please enter your comments below. Any suggestions you may have are welcome.

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Downloadable Plans

Only the product names with PDF in the title are downloadable. Download right away on the checkout page after your purchase!

Customer Order Status

We understand that our customers would like to receive their order as quick as possible. We do our very best to process your order right away and ship within 24-48 hrs. We email all of our customers an Order Status web page link. We encourage all of our customers to visit that page so that they can get the most recent information about the status of their order and what, if any, external factors might affect the delivery of their order. Back orders do occur from time to time.

Mailing Options

We will mail your paper plans and hardware supplies order based on the delivery option you choose on your checkout page, however if we can find another method to speed up potential delays at a particular warehouse we will make that change at no extra cost to you. We ship USPS first class mail and CanadaPost standard mail. Where available, we also offer Priority Mail offered by the post offices. The estimated delivery times are shown on the check out page based on the method of delivery, where it is shipping from and where the shipment is going. Please read our FAQ page for more information.

Payments We Accept

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Money Orders by mail

Our store checkout page is https compliant (secure).

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